Q1. Where do your products ship from?
Our products are shipped directly from international warehouses, including those in the United States, to ensure fast delivery.
Q2. How long does delivery take?
For US orders, delivery typically takes 5–10 business days. Other regions may take longer depending on customs and location.
Q3. Are all prices in USD?
Yes, all our product prices are displayed in USD.
Q4. Can I track my order?
Absolutely! A tracking link will be emailed to you once your order is shipped.
Q5. Do you accept returns?
Yes, we accept returns on most products within 7 days of delivery. Please visit our Return & Refund Policy for details.
Q6. Can I cancel an order after placing it?
Yes, within 6 hours of placing the order and if it hasn’t been processed yet.
Q7. Will I be charged extra taxes or duties?
For US customers, this is rare. However, for international buyers, local import duties may apply based on your country’s regulations.
Q8: Who do I contact for support?
A: Email us at info@critterzio.com or use our Contact Form.